Order Windstream Terms and Conditions

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers, cannot be combined with other offers. Credit restrictions may apply. Subject to availability and Windstream Terms & Conditions (windstream.com/terms).

Details: Must be a new Internet customer who has not received Windstream Internet within the past 30 days. Must subscribe to select plans to qualify, add’l restrictions may apply. After 12 months, standard rates apply. Taxes, fees and surcharges are extra and not included in introductory or standard rates. If professional installation is required, add’l fees may apply.

Kinetic Internet: Windstream will provision the fastest speed available at the time of order but cannot guarantee, and is not liable or responsible for, speeds or uninterrupted, error-free service. For speeds over 25 Mbps services are provisioned in a range including a min and max speed. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet website, or network congestion, and customer geo-location. In select areas, includes unlimited incoming calls, and outbound calls will incur add’l charges.

Equipment: Monthly fees may apply. Windstream-provided modems allow in-home wireless networking. Actual throughput speed may be impacted by several factors, including interference from other devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended.

Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service and returns equipment, all Internet only service charges, equipment, and install charges, if applicable, will be refunded.

Kinetic Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. In select areas, includes Internet transport, Internet access, and unlimited incoming calls. Outbound calls, except for toll free and 911, will be charged at 10 cents/minute. Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed. Kinetic Internet Speed: Monthly fees may apply. For speeds over 25 Mbps Services are provisioned in a range including a minimum and maximum speed. Windstream will provision customer’s location for the fastest speed available within the available range at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Zone 1 and Zone 2 Premium Markets

1. Zone 1 and Zone 2 Premium Markets - Solo

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Promotional credit will vary by plan. After 12 months, the standard HSI rate applies. High Speed Internet: The speed that you are receiving is "up to xxMB/xxGB. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. Enhanced Speed: Windstream will provision customer’s location for the fastest speed available, up to 15-25M, at the time of order but cannot guarantee speed. Additional fees may apply. Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 50Mb, 75Mb, 100M, 200M, or 1Gb at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day. Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High-Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

2. Zone 1 and Zone 2 Premium Markets - Bundle

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Customers subscribing to select speeds may qualify for a one-time credit to be applied to customer’s first month’s bill. Promotional credit will vary by plan. After 12 months, the standard HSI rate applies. High Speed Internet: The speed that you are receiving is "up to xxMB/xxGB. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. Enhanced Speed: Windstream will provision customer’s location for the fastest speed available, up to 15-25M, at the time of order but cannot guarantee speed. Additional fees may apply. Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 50Mb, 75Mb, 100M, 200M, or 1Gb, at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day. Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High-Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Unlimited Phone: Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

Zone 1 and Zone 2 Non-Premium Markets

3. Zone 1 and Zone 2 Non-Premium Markets - Solo

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Promotional credit will vary by plan. After 12 months, the standard HSI rate applies. High Speed Internet: The speed that you are receiving is "up to xxMB/xxGB. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. Enhanced Speed: Windstream will provision customer’s location for the fastest speed available, up to 15-25M, at the time of order but cannot guarantee speed. Additional fees may apply. Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High-Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

4. Zone 1 and Zone 2 Non-Premium Markets - Bundle

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Customers subscribing to select speeds may qualify for a one-time credit to be applied to customer’s first month’s bill. Promotional credit will vary by plan. After 12 months, the standard HSI rate applies. High Speed Internet: The speed that you are receiving is "up to xxMB/xxGB. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. Enhanced Speed: Windstream will provision customer’s location for the fastest speed available, up to 15-25M, at the time of order but cannot guarantee speed. Additional fees may apply. Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High-Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Unlimited Phone: Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

Zone 3 Premium Markets

5. Zone 3 Premium Markets - Solo

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. High Speed Internet: The speed that you are receiving is "up to xxMB/xxGB. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. Enhanced Speed: Windstream will provision customer’s location for the fastest speed available, up to 15-25M, at the time of order but cannot guarantee speed. Additional fees may apply. Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to up to 50Mb, 75Mb, or 100M, at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day. Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High-Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

6. Zone 3 Premium Markets - Bundle

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Customers subscribing to select speeds may qualify for a one-time credit to be applied to customer’s first month’s bill. High Speed Internet: The speed that you are receiving is "up to xxMB/xxGB. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. Enhanced Speed: Windstream will provision customer’s location for the fastest speed available, up to 15-25M, at the time of order but cannot guarantee speed. Additional fees may apply. Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 50Mb, 75Mb, or 100M, at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day. Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High-Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Unlimited Phone: Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

Zone 3 Non-Premium Markets

7. Zone 3 Non-Premium Markets - Solo

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. High Speed Internet: The speed that you are receiving is "up to xxMB/xxGB. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High-Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

8. Zone 3 Non-Premium Markets - Bundle

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Customers subscribing to select speeds may qualify for a one-time credit to be applied to customer’s first month’s bill. High Speed Internet: The speed that you are receiving is "up to xxMB/xxGB. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High-Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Unlimited Phone: Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

Non-Kinetic (Lincoln, NE and Lexington, KY)

9. Non-Kinetic (Lincoln, NE and Lexington, KY) – Standard Everyday

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (windstream.com/terms), and Windstream Acceptable Use Policy windstream.net/customersupport. Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans to qualify. High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences between actual and advertised performance. Premium Speed: Windstream will provision customer’s location for the fastest speed available, up to 100Mb, at the time of order, but cannot guarantee speed or uninterrupted, error-free service. Speed up to 1Gig is available for an additional $20 per month based on qualification. Equipment: Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your high-speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain maximum speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Installation: Premium Plans may qualify for free installation. Money-Back Guarantee: If a new Windstream customer cancels new Internet service within 30 days after the start of such service, all service charges and any modem equipment and install charges, if applicable, related to such Internet services only, will be refunded. Modem equipment must be returned upon termination and, if not, Windstream reserves the right to charge for the modem or a $100 fee. No Additional Fees: Certain fees and surcharges are included in the advertised price but Customer will still be responsible for all applicable city, county, state and/or federal applicable taxes and surcharges, late payment fees, Internet Collection fees and Broadband Reconnection fees, if applicable, which are in addition to the advertised price, and if Customer adds services, Customer may incur additional fees and surcharges. Not available in all geographic areas. Existing Windstream customers are not eligible. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC. © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

10. Non-Kinetic (Lincoln, NE and Lexington, KY) – Bundle Everyday

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (windstream.com/terms), and Windstream Acceptable Use Policy windstream.net/customersupport. Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans to qualify. High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences between actual and advertised performance. Premium Speed: Windstream will provision customer’s location for the fastest speed available, up to 100Mb, at the time of order, but cannot guarantee speed or uninterrupted, error-free service. Speed up to 1Gig is available for an additional $20 per month based on qualification. Equipment: Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your high-speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain maximum speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee. Unlimited Phone: Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call. Installation: Premium Plans may qualify for free installation. Money-Back Guarantee: If a new Windstream customer cancels new Internet service within 30 days after the start of such service, all service charges and any modem equipment and install charges, if applicable, related to such Internet services only, will be refunded. Modem equipment must be returned upon termination and, if not, Windstream reserves the right to charge for the modem or a $100 fee. No Additional Fees: Certain fees and surcharges are included in the advertised price but Customer will still be responsible for all applicable city, county, state and/or federal applicable taxes and surcharges, late payment fees, Internet Collection fees and Broadband Reconnection fees, if applicable, which are in addition to the advertised price, and if Customer adds services, Customer may incur additional fees and surcharges. Not available in all geographic areas. Existing Windstream customers are not eligible. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC. © Windstream Services, LLC. Additional restrictions may apply.

Our tech support is available to assist with any connection questions and you can find a full list of terms at www.windstream.com/terms.

© Windstream Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Services, LLC and/or its affiliates. All other marks are the property of their respective owners.